Refund Policy

SELLIQ operates on a full prepayment model. Payment in full is required before project work begins. We do not accept deposits or partial payments as a condition for commencing services.

If work has not yet commenced — a full refund may be issued upon written request. Work is considered not commenced if no planning, strategy, research, communication related to your project, or any other service activity has taken place.

If work has commenced in whole or in part — all payments are non-refundable. Because our services require the immediate allocation of time, expertise, research, planning, creative development, software, technical implementation, and internal resources specific to your project, these resources cannot be recovered or resold once work begins.

Services are considered to have commenced once we begin planning, strategy development, account setup, design, development, research, consulting, campaign creation, implementation, optimization, communication, or any other work related to your project.

Except where required by applicable law, no refunds, credits, or partial reimbursements will be issued for services that have been provided in whole or in part.

Our services are created specifically for each client and are not standardized or resalable products. These services include, but are not limited to:

• Google Ads Management
• Search Engine Optimization (SEO)
• Website Design & Development
• Landing Page Design
• Branding & Graphic Design
• AI Automation
• Marketing Strategy
• Conversion Rate Optimization (CRO)
• Analytics & Tracking Setup
• Consulting
• Technical Marketing Services
• Content Creation
• Local SEO
• Business Growth Consulting

Because every engagement is customized to each client's business, completed work cannot be returned, exchanged, or refunded.

All services are billed at full price prior to project commencement. SELLIQ does not accept partial payments or deposits. Full prepayment secures your project scheduling, reserves dedicated production time, and allocates internal resources to your engagement.

Once full payment is received and work begins, the payment is non-refundable in accordance with the terms above.

Monthly management services are billed in advance for the upcoming service period. Clients may cancel recurring services before the next billing cycle by providing written notice. Once work for the current billing period has begun, payments for that billing period are non-refundable.

Digital marketing performance depends on numerous variables beyond our control, including but not limited to:

• market conditions
• competitor activity
• advertising platforms
• search engine algorithm changes
• consumer behavior
• website performance
• client response times
• sales processes
• available advertising budget

SELLIQ does not guarantee specific rankings, lead volume, revenue, return on investment (ROI), sales, or advertising performance. Our commitment is to provide professional services using industry best practices, experience, and reasonable commercial efforts.

Refunds will not be issued due to delays or interruptions caused by the client, including but not limited to:

• failure to provide requested information
• delayed approvals
• lack of communication
• project abandonment
• business model changes
• staffing changes
• budget reductions
• internal operational issues
• decisions unrelated to the quality of services provided

We value open communication and encourage clients to contact us directly if any billing concern arises. By purchasing services from SELLIQ, you agree to make a good-faith effort to resolve any billing dispute with us before initiating a chargeback or payment dispute through your bank or payment processor.

If a chargeback or payment dispute is initiated after services have been provided, SELLIQ reserves the right to submit all relevant documentation supporting the work performed, including but not limited to:

• signed agreements
• invoices
• project timelines
• email communications
• meeting notes
• website revisions
• advertising account activity
• strategy documents
• reports and analytics
• development logs
• design files
• work history and any other records demonstrating services rendered

SELLIQ maintains detailed project records throughout every engagement. These records may include communications, project management records, design revisions, development history, strategy documents, advertising account activity, analytics, implementation logs, reports, and other documentation demonstrating work performed. Such records may be used to verify fulfillment of contractual obligations if necessary.

SELLIQ operates in the State of New York. This Refund Policy shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles. Nothing contained in this Refund Policy limits any consumer rights that cannot legally be waived under applicable law.

By purchasing services from SELLIQ, paying an invoice, executing a proposal, signing a service agreement, or otherwise engaging our services, you acknowledge and agree that:

• you have read and understood this Refund Policy
• you accept these terms in full
• you understand that professional services begin shortly after project initiation
• you understand that payments become non-refundable once services have commenced
• you agree to be bound by this Refund Policy